Policies

Client Agreement

​It is my choice to receive treatment from Vital Massage & Bodywork. I am aware of the benefits and risks of my treatment and give my consent to the practitioner. I understand that there is no implied or stated guarantee of success or the effectiveness of individual techniques or series of appointments. I acknowledge that massage/ bodywork/ manual therapy is not a substitute for other forms of medical care, medical examination, or diagnosis. I have stated all medical conditions that I am aware of and will inform my practitioner of any changes in my health status. I understand that my personal health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my medical information may be shared by the various care providers involved in my care and treatment. Treatments may be covered by extended health care plans. I understand that it is my responsibility to confirm the exact details of my coverage. I understand that it is up to me to book my appointments. I understand that the staff of Vital Massage & Bodywork reserve the right to end the session and charge 100% of the service if they feel threatened or unsafe. I have read and understand all policies and agree to accept any cancellation fees.

Photography Release Agreement

Vital Massage & Bodywork has my permission to use my photograph publically to promote the practice. I understand that my therapist will always ask for verbal consent before taking my photo and that I am free to revoke this consent at any time. I understand that these photos may be used in various forms of marketing materials including but not limited to print, website, and social media. I understand that no royalty, fee, or other compensation shall become payable to me by reason of such use. I understand that I can request any and all identifying features to be removed from any public photo including eyes, face, tattoos, etc.

Arrival for Your Massage

For all appointments, staff will arrive 10-15 minutes prior to the scheduled starting time. This allows for time to go over the Client Intake Form, set up, carry out physical assessments, answer any questions, and allow you to change and prepare for your treatment. Early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your massage therapist will contact you to adjust the timing or reschedule.

Payment Policy

Full payment is due prior to receiving service. Payments can be made in the form of all valid cards. We do not accept Cash App, Zelle, or any other transfer apps. Please see cancellation policy for information about refunds and exchanges.

Packages are non-refundable after purchase, no exceptions. Canceling a package appointment less than 24hr in advance or no showing without notice will result in the loss of a package session. Package terms and conditions are subject to change at the discretion of the business.

Insurance

Vital Massage & Bodywork is happy to issue receipts and SOAP notes for you to submit to your insurance company for reimbursement. Ask your insurance provider if they cover "manual therapy" or "lymphatic drainage". Our office will provide insurance billing forms so that you may be reimbursed by your insurance provider for MLD services.

Late Arrival Policy

Late arrivals will not receive a time extension. In special cases, and when the schedule will allow, we may be able to accommodate a partial or full appointment. We come to you, so please be ready when your massage therapist arrives.

Respect for Clients' Needs and Boundaries

The client may choose to: leave on as much clothing as needed for comfort, refuse any modalities, stop the session at any time, and is free to leave whenever they choose.  The client will always be modestly draped. Only the area being worked on will be undraped. The clients will be kept informed of the area to be addressed. Occasionally, an emotional response occurs. If this happens, it is ok to express the feelings in a safe, nonjudgmental environment - or you may request privacy and end the session. You are safe and in control. 

New and Existing Medical Conditions

It is the responsibility of the client to keep the therapist informed of any medical treatment currently being taken and to provide written permission from their primary physician, chiropractor, physical therapist, etc., that the treatment may be continued.  The client must also keep the therapist informed of any changes in health conditions.  For clients undergoing chemo and radiation therapies – If you are currently in treatment, or if your last treatment session was less than 12 months ago, we require a doctor's note that states the doctor is aware of and agrees to the desired treatment. Manual Lymphatic Drainage is not available to those with the following conditions:

  • Decompensated cardiac insufficiency

  • Untreated Congestive heart failure (CHF - cardiac edema)

  • Acute inflammation caused by pathogenic germs (bacteria, fungi, viruses). The germs could be spread by the manual lymph drainage, with resulting blood poisoning (sepsis).

  • Acute renal failure

  • Acute deep venous thrombosis (DVT)

Cancellation Policy

​​We understand that unanticipated events occur in everyone's life. In consideration of our clients and our commitment to providing an outstanding experience, we have adopted the following policies:

You will receive several appointment reminders via text and email prior to your appointment.

Canceling or rescheduling an appointment less than 24 hours in advance will result in a penalty of 100% of the total service cost, no exceptions. No-show appointments are 100% of the total service cost.

To avoid a cancellation fee, you are able to cancel or reschedule your appointment online at least 24 hours in advance. A refund will be issued and will reflect on your statement within 2-7 business days. You can also request that the charge be exchanged for use on a future appointment. If you cancel on multiple occasions or are a no-call no-show, your client status may be reassessed and/or terminated.

We reserve the right to charge 100% in the case that we can't reach you or you are unavailable when we arrive. We will wait up to 10 minutes after the designated start time. Please be advised that our staff also reserves the right to leave the session, charge the full cost of service, and ban you as a client if we feel threatened or unsafe at your location. Sexual misconduct WILL NOT BE TOLERATED.